Position Summary
A Client Support Specialist I will be responsible for successful customer experiences through proactive communications to ensure the highest level of customer satisfaction and loyalty which will ultimately result in future revenue growth opportunities and build internal practices through direct customer feedback. The Client Support Specialist will answer inbound support requests primarily from legal and judiciary professionals such as attorneys, paralegals, judges, court and law firm staff, and government agencies. In addition, requests are occasionally received from self-represented litigants and legal aid organization representatives. In this position, you will join a team of professionals who are responsible for ensuring every customer’s interaction is the best-in-class experience. You will provide a passion for customer service to achieve excellent customer reviews and exceed customers’ expectations. You will discover innovative solutions with our top-ranked software professionals to help customers enjoy every drop of value within our products.
Essential Job Functions
Skills, Knowledge, and Abilities
Job Requirements
Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents.
FSX employee perks include 401k, life and disability insurance, coffee, snacks, and work hour flexibility.
Take advantage of our office building amenities, which include a parking garage, deli and fitness center!
A healthy work-life balance is vital. Our flexible PTO plan encourages team members to take time off so they can return feeling refreshed.